At its annual F8 developer conference this coming week, Facebook Inc. will feature enhanced tools for commerce over its Messenger app, according to people familiar with the matter. The new offerings will use so-called chat-bot technology to help users order goods and services through the app, the people said.
This will be the second consecutive year Facebook has highlighted Messenger at F8, a sign of messaging’s growing prominence inside the company. Last year, Facebook opened Messenger to outside developers, including makers of photo- and video-editing apps, and businesses such as Everlane and Zulily, which use the app to field customer questions and provide shipping updates.
